Terms and Conditions
Welcome to New Valley Industries ("we," "our," "us"). By accessing or using our website (https://www.newvalleyhemp.com) and purchasing products from us, you ("Customer" or "you") agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our website or placing an order.
1. Eligibility
By accessing this website and/or purchasing hemp products, you confirm that:
You are at least 21 years of age. You are not prohibited by any law or regulation from purchasing or using hemp products. You are purchasing hemp products for personal use and not for resale.
2. Product Information
We make reasonable efforts to provide accurate information regarding our hemp products, including descriptions, images, and pricing. However, we do not guarantee the accuracy, completeness, or reliability of any product information. We reserve the right to modify or discontinue any products at any time without prior notice.
3. Account Registration
To place an order, you may be required to create an account with us. You agree to provide accurate, current, and complete information during the registration process and to update your information as necessary. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
4. Ordering and Payment
By placing an order, you agree to purchase products from us at the listed price, subject to availability. We accept payment via credit/debit cards. All transactions are subject to verification and approval, and we reserve the right to refuse or cancel any order at our discretion.
5. Age Verification
We reserve the right to verify your age before processing any orders. All customers must be 21 years of age or older to purchase products from this site. If we are unable to verify your age or if you do not meet the age requirement, your order will be canceled.
6. Shipping and Delivery
We offer shipping within the United States but currently cannot ship THC-A products to these states: Arkansas, Idaho, Minnesota, Oregon, and Rhode Island. We apologize for the inconvenience. Shipping fees and estimated delivery times are provided during checkout. Orders will be packed to be odor-free and will not indicate the contents or have company branding. All shipments are subject to availability, and we are not responsible for any delays caused by third-party shipping carriers, customs processing, or other unforeseen circumstances. You agree to provide accurate shipping information, and you acknowledge that you are responsible for any additional charges incurred due to incorrect or incomplete addresses.
7. Returns and Refunds
Due to the nature of our products, we can not accept returns. We also do not offer replacements or refunds for items that are not satisfactory due to personal preferences such as taste, consistency, or scent. If you experience any issues with your order, please contact us within 7 days of receiving your package. You can reach us at team@newvalleyhemp.com for assistance.
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of New Valley Industries and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any of our content without our express written permission.
9. Prohibited Use
You agree not to use this website or our products for any illegal or unauthorized purposes. You also agree not to engage in any activity that could damage, disable, or interfere with the functioning of the website or other users' access to the site. Prohibited activities include, but are not limited to:
Impersonating another person or entity.
Engaging in fraudulent or deceptive practices.
Violating any applicable local, state, or federal laws regarding the purchase or use of hemp products.
10. Health Disclaimer
The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. Hemp and CBD products are not regulated by the FDA, and the health benefits associated with these products are based on personal experience and anecdotal evidence. You should consult a healthcare professional before using hemp products, especially if you are pregnant, nursing, or taking medication.
11. Limitation of Liability
To the fullest extent permitted by law, New Valley Industries shall not be liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use our products or website. Our liability, in any case, shall not exceed the amount you paid for the product(s) in question.
12. Indemnification
You agree to indemnify and hold harmless New Valley Industries, its affiliates, employees, officers, and agents from any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your use of the website, your violation of these Terms, or your violation of any applicable laws.
13. Privacy Policy
Your use of this website is also governed by our Privacy Policy, which can be found at https://www.newvalleyhemp.com/privacy. By using our site and placing an order, you consent to the collection and use of your information as described in the Privacy Policy.
14. Changes to Terms
We reserve the right to modify or update these Terms at any time, without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any legal action or proceeding under or in connection with these Terms will be brought exclusively in the courts located within the United States, and you consent to the jurisdiction of such courts.
16. Contact Us
If you have any questions about these Terms or your order, please contact us at:
Email: