Return/Refund Policy

We want you to be satisfied with your purchase. Please review our policy below:

Order Cancellations

Orders can be canceled only before they are shipped. To cancel an order, please email us at team@newvalleyhemp.com as soon as possible. Once your order has been shipped, cancellations are no longer possible.

Age Verification

We reserve the right to automatically cancel any order if we have reasonable information indicating that the purchaser is under 21 years of age.

No Returns or Replacements for Personal Preference

Due to the nature of our products, we can not accept returns. We also do not offer replacements or refunds for items that are not satisfactory due to personal preferences such as taste, consistency, or scent.

Order Issues

If you experience any issues with your order, please contact us within 7 days of receiving your package. You can reach us at team@newvalleyhemp.com for assistance.