Shipping Policy

Below are the details regarding our shipping process, including shipping locations, costs, delivery times, and order handling.

Shipping Locations

We currently ship to all U.S. states except for Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.

Free Shipping

We offer free shipping on all orders of $100 or more. For orders under $100, a flat shipping rate of $5 applies.

Processing Time

Orders are typically processed within 1-2 business days. Please note that we do not process or ship orders on weekends or holidays.

Shipping Methods

All orders are shipped via USPS Standard Shipping. This is the only available shipping method. Tracking information will be provided once your order has been shipped.

Shipping Costs

Flat Rate:

$5 for orders under $100.

Free Shipping:

Orders of $100 or more will be shipped for free. There are no additional handling or service fees.

Delivery Times

The estimated delivery time for all orders is between 5-7 business days via USPS Ground Shipping.

Expedited or express shipping is not available.

Packaging

All orders are packed in discreet packaging, with no company names or logos visible on the shipping box. We ensure all items are shipped to be odorless and smellproof for your privacy.

Order Issues

If your order is delayed, lost, or damaged during transit, please contact us at

team@newvalleyhemp.com within 7 days of delivery. We will assist you with the issue.

Please note that we do not offer replacements for items that are not satisfactory due to individual preferences for taste, consistency, or smell.

No guarantee is made for on-time delivery, and delays are not our responsibility.

Returns & Exchanges

For information on our returns and exchanges, please visit our Returns Policy page.